Privacy policy

Privacy Policy

Effective as of: 18.06.2025

This Privacy Policy describes how Diana's Hoyas (we/us) collect, use, and protect your personal data.

1. Data Controller

Diana's Hoyas
Email: diana@dianashoyas.com
Address: Cīruļu iela 1, Mārupes novads, Latvia, LV-2167 

2. Data We Collect

We collect the following data:

• Full name

• Contact information (email, phone number)

• Delivery address

• Payment details 

• Order history

3. Purpose of Data Processing

Your data is used for:

• Processing and shipping your orders

• Issuing invoices

• Providing customer support

• Legal and accounting compliance

4. Data Retention

Data is kept only as long as necessary for the above purposes or in accordance with legal requirements (e.g., 5 years for accounting).

5. Third-Party Sharing

Data may be shared with:

• Delivery services (e.g., Omniva, Latvijas Pasts)

• Accounting or legal service providers

• Government authorities where legally required

6. Your Rights

You have the right to:

• Access your data

• Correct or delete your data

• Object to or restrict processing

• Data portability

• Submit complaints to the Data State Inspectorate

7. Cookies

Cookies may be used to improve user experience. You can manage cookie preferences in your browser settings.

8. Data Security

We use technical and organizational measures to protect your data from unauthorized access or disclosure.